“In my experience, Kooyoora provides a highly skilled and knowledgeable professional investigations service, focused on ensuring that organisations meet their legal obligations in regards to Reportable Conduct Scheme investigations in Victoria, and other organisational internal investigations.
I have found that Kooyoora take the time to listen to the client and ensure that Kooyoora is across the unique organisational structure and relevant policies in place. This has been especially important for investigations in the unique setting of a Christian denomination.
Kooyoora’s attention to detail, and commitment to excellence, in their investigations and reports, are second to none. The specialised experience and integrity of their professional investigators means that organisations can have confidence that Kooyoora’s work is of an extremely high standard.
I recommend Kooyoora to any organisation, including religious bodies, for their high quality work and service. ”
Fiona Bligh
Safe Church Facilitator
Presbyterian Church of Victoria
Link to Testimony
Organisation Name: Kooyoora Ltd
ABN: 96 617 171 339
Established: 2017
Legal Status: Not-for-profit public company limited by guarantee
Website: www.kooyoora.org.au
Who Kooyoora Are
Kooyoora is an independent, not-for-profit organisation committed to promoting safe, fair, and accountable environments across organisations and communities. They provide expert services in safeguarding, professional standards, complaint handling, and redress, with a trauma-informed and survivor-centred approach.
Kooyoora's Credentials
Independence & Integrity
Kooyoora operates independently of the organisations it provides services to, ensuring impartiality and public confidence in its processes.
All their team are extensively screened including working with children and national/ international police checks.
Team members are registered professionals in their areas of expertise such as Australian Health Practitioner Regulation Agency, Australian Association of Social Work, Private Security Licence (for investigative work) and the Australian Institute for Professional Investigators.
Expertise in Safeguarding
Kooyoora's team includes professionals with extensive experience in policing, social work, psychology, and governance, enabling them to manage complex misconduct and safeguarding matters with sensitivity and rigour. They have more than 100 years of combined investigative policing experience and more than 90 years of social work/ psychology experience.
Kooyoora has been providing safeguarding services to faith-based communities since 2017. These include complaint case management and investigation, capability development, redress case management, safe screening processes, policy review and auditing.
Trauma-Informed Practice
All services are delivered with a trauma-informed lens, ensuring respectful, safe, and empowering engagement with complainants, respondents, and institutions, noting the impact of these processes can involve distress. Re visiting trauma is often re-traumatising for people. They seek to do no harm and have a therapeutic response alongside the accountability response.
Their work is multidisciplinary, and they draw on the skills and experience of people who have worked in a range of areas including sexual assault, victims of crime, disability services, family violence, child protection, out of home care and policing areas such as sexual offences, child abuse, organised crime and fraud.
Safeguarding Accreditation & Compliance
Kooyoora aligns with the National Principles for Child Safe Organisations, the Victorian Child Safe Standards, and other relevant regulatory frameworks.
They hold accreditation through Quality Innovation and Performance (QIP).
Redress & Restorative Engagement
Kooyoora support organisations and survivors through redress processes that are fair, transparent, and survivor-focused. Kooyoora have worked in this area for seven years drawing on their team’s experience of working in the areas of redress, advocacy, group conferencing and other restorative practices.
Kooyoora Data
As at 1 October 2025 Kooyoora have:
Managed 7080 matters (complaints, investigations, redress, training, screening and wellbeing), of which:
3260 relate to sexual offenses and child abuse
2542 matters resulted in investigations
139 investigations and reports to Reportable Conduct Schemes
Key Clients & Sectors Served
Faith based groups
Charitable organisations
Educational institutions
Community service providers
Kooyoora Credentials Statement
Fostering a Fellowship that is child safe, supportive and nurturing for everyone.
If you think a child is in immediate danger, contact:
New Zealand - Call (111)
Australia - Call (000)